Terms of Service
Welcome to Claire Ishino. These Terms of Service ("Terms") govern your use of our website and the purchase of our products, including art prints, cards, stationery, accessories, original art, cushion covers, tea towels, totes etc. By accessing our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, and our Shipping & Returns Policy. Please read them carefully.
1. Products and Services
We offer art prints, cards, stationery, accessories (including 3D-printed resin earrings), original art, cushion covers, tea towels, and totes through our online store hosted by Squarespace. All products are designed and created by Claire Ishino or in collaboration with other artists or business, and we retain full ownership of all designs and intellectual property.
2. Orders
Orders are processed upon receipt of full payment.
Please review your order carefully before submission. Once production begins (e.g., for print-to-order items), changes or cancellations may not be possible.
We reserve the right to reject any order at our discretion.
3. Pricing and Payment
All prices are listed in AUD unless otherwise stated.
Payments are processed securely via Squarespace’s trusted payment gateways. We do not store your payment details on our servers.
Prices are subject to change without notice, but your order price is confirmed at checkout.
4. Shipping and Delivery
All orders are shipped via Australia Post with a tracking number, as outlined in our Shipping & Returns Policy (#).
Prints are printed to order and typically ship the next business day. Delivery times vary (a few days within Australia; 3–4 weeks or longer internationally, especially during holiday seasons).
We are not liable for delays caused by Australia Post or other shipping carriers, nor for import duties or taxes on international orders.
5. Returns and Refunds
Returns and refunds are handled per our Shipping & Returns Policy. Contact us within 7 days of delivery for damaged items or 14 days for exchanges/refunds if the item is not as expected, provided it is returned in original condition.
Due to the custom nature of some products (e.g., prints, 3D-printed accessories), refunds are subject to our discretion and Australian Consumer Law.
6. Intellectual Property
All content on our website (e.g., logos, images, designs, text) and all product designs are owned by Claire Ishino. You may not reproduce, distribute, or use our content or designs without our written consent.
Our designs are protected by intellectual property laws, and any unauthorized use may result in legal action.
7. Product Characteristics and Safety
Our products, including 3D-printed resin accessories, art prints, and home goods, have specific characteristics. By purchasing, you acknowledge:
Material Variations: Minor variations in color, finish, or dimensions (e.g., in prints or resin accessories) may occur due to production processes. These are not defects.
Care Instructions: Accessories, especially resin-based items, are fragile and may degrade if exposed to sunlight, heat, water, or chemicals. Follow the care guide provided with your purchase.
Safety: Products are not toys and may pose choking hazards. Keep out of reach of children and pets. For accessories, discontinue use if skin irritation occurs.
Liability: We are not liable for injury, damage, or loss from misuse, failure to follow care instructions, or improper storage. For defective products due to manufacturing errors, notify us within 7 days for a replacement or refund, limited to the purchase price.
8. Limitation of LiabilityTo the fullest extent permitted by Australian Consumer Law, we are not liable for indirect, incidental, or consequential damages arising from your use of our products or services. Any liability is limited to the purchase price of the product.
9. PrivacyWe handle your personal information in accordance with our Privacy Policy , which details how we collect, use, and share data via Squarespace and Mailchimp for order fulfillment, analytics, and marketing.
10. Governing Law
These Terms are governed by the laws of the Commonwealth of Australia. Disputes are subject to the jurisdiction of Australian courts.
11. Changes to Terms
We may update these Terms periodically. Changes take effect when posted on our website. Continued use of our site or services constitutes acceptance of the updated Terms.
12. Contact Us
For questions about these Terms, contact us at:
Email: claireishino@pm.me
www.claireishino.com